Return & Exchange Policy

We sell silver jewellery and maintain strict quality standards. Please read our exchange policy carefully before making a purchase.

No Refund Policy

We do not provide refunds under any circumstances.
All purchases are final and only exchange is allowed as per the policy below.

Exchange Policy

We offer exchange within 3 days from the date of delivery.

To be eligible for an exchange:

  • The item must be unused and unworn
  • The original tag must be intact
  • The item must be returned in its original packaging
  • A proof of purchase or receipt must be provided

If the tag is removed, damaged, or missing, the product will not be eligible for exchange.

Items Not Eligible for Exchange

Exchange will not be accepted in the following cases:

  • Item has been used, worn, or altered
  • Tag is missing or tampered
  • Product is damaged due to customer handling
  • Request is made after 3 days of delivery

Defective or Wrong Product

If you receive a damaged or incorrect item, please contact us within 3 days of delivery so we can arrange an exchange.

Exchange Process

To request an exchange, please contact us at:
{email address}

You may be asked to send the product to:
{physical address}

Customers will be responsible for return shipping costs.

Need Help?

For any exchange-related queries, please contact us at:
{email address}